Refund / Credit Policy / Disclaimer
A full refund will be given if you cancel your registration no less than 7 full days prior to the beginning of the first day of your fitness program/ running clinic. If you cancel your registration less than 7 full days prior to the beginning of the first day of your fitness program your fee will be refunded less a $50.00 administration fee (running clinic is less $20)
Refunds will not be issued after the first day of the fitness program, but you are welcome to transfer your registration to a friend or colleague so long as they have fully completed and signed a PAR-Q and waiver form to satisfactory requirements.
Any nutrition advice given does in no way override advice or recommendations from your Doctor, a Registered Dietitian or Registered Nutritionist. If you are on medication or have a history of gastric problems please consult your Doctor before changing your diet
Aspen Fitness inc reserves the right to cancel a session with good reason. If a session that you are registered in does not meet minimum registration numbers, or is cancelled for any other reason, we will contact you at least 24 hours before the session begins to inform you of this. We will happily either transfer your payment/registration to the next scheduled session or provide a full refund of any monies paid
We do not provide refunds or credits for missed days due to your sleeping through your alarm or being sick, but if you miss a session due to a family bereavement or an accident outside of your control etc, then make up classes will be assessed on an individual basis, but are not guaranteed. We run the fitness program come rain or shine. If the weather forecast is predicted to be unsuitable, it is your responsibility the night before your fitness session to contact us via telephone where we will confirm whether the session is running and if it is going to be cancelled.
Please note that where possible we will update the website, but we will not be responsible for calling you the registrant.